2015 Call Center Saturation Report

Call center saturation can significantly impact the performance and profitability of call centers due to employee attrition, wage inflation, and talent availability. Site Selection Group has identified 40 metro areas with the greatest increase in call center saturation. Learn about the following:

• What is call center saturation?
• How to calculate call center saturation
• When a labor market is saturated
• Metro areas with the highest increase in saturation

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