Whitepaper

Whitepaper: Metro Areas with the Highest Increase in Call Center Saturation

Call center saturation can significantly impact the performance and profitability of call centers due to employee attrition, wage inflation and talent availability. Site Selection Group has identified 40 metro areas with the greatest increase in call center saturation. Learn about the following:.

  • What is call center saturation
  • How to calculate call center saturation
  • When a labor market is saturated
  • Metro areas with the highest increase in saturation

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Site Selection Group has been instrumental in helping Mood Media and two other companies I have been the CEO of, strategically manage the firm’s global real estate portfolio and create solutions for enhanced effectiveness and efficiencies. Their clear focus on our business objectives has made them an invaluable Partner, and one we clearly count on and trust to help best direct our assets and resources.

Steve Richards, CEO & President / Mood Media