Prior to the pandemic, the economy was humming with office and industrial real estate sectors peaking with extremely low vacancy rates, rising rental rates and all-time-high tenant demand. Then everything changed in March 2020 when the COVID-19 pandemic hit and instigated the rapid transformation of the commercial real estate market.
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The lingering impact of the COVID-19 pandemic has reduced call center job creation by 56% when comparing mid-year 2020 to 2021. There were only 43,887 jobs announced in the first half of 2021 compared to 77,850 during the first half of 2020. The U.S. market is slowly returning back to the office while most nearshore and offshore locations are challenged with the slow rollout of vaccines.
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