As companies continue to expand their call centers, shared-service, and back-office operations into nearshore and offshore locations, geopolitical risk and business climate conditions have become critical factors to evaluate during the site selection process. These are fundamental criteria that can often eliminate locations early during the site selection process before you even begin to consider other criteria such as labor availability, labor cost, real estate, and economic incentives.
Read More →
State and federal minimum wage mandates have long been an important factor to evaluate during the site selection process. Historically, there has been mounting political pressure to increase the minimum wage to $15 per hour in an effort to provide a livable wage for workers. Labor-cost-sensitive employers with retail, call center, warehouse, and unskilled production workers had the greatest exposure.
Read More →
