Site Selection Group, a global location advisory, economic incentives, and corporate real estate services firm, is pleased to announce that Michael Replogle, Senior Vice President, will host an upcoming webinar titled “Inside the BPO Playbook: How AI Is Actually Being Deployed Today.”

The webinar will take place on Wednesday, May 20, at 10:00 a.m Central Time / 11:00 a.m. Eastern Time and will focus on how artificial intelligence is being implemented in real-world contact center and business process outsourcing operations. The one-hour session will bring together leaders from two BPO providers to discuss where AI is delivering measurable impact, where it continues to fall short, and how enterprise buyers should evaluate AI adoption over the next 12 to 24 months.