The automotive industry is going through a major transformation as it transitions into electric vehicle production. When combined with global supply chain reconfiguration, automotive manufacturers are driving massive site selection projects across the U.S. currently estimated to create $60 billion in capital investment and 70,000 jobs.
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Call center job creation in the U.S. continued to decline due to extremely tight labor conditions which have forced companies to expand in nearshore and offshore geographies. The U.S. unemployment rate stands at 3.6% as of May which has created significant challenges for hiring and retaining call center workers.
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