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Call Centers

Our global experience gives us the insight to create the best strategy to maximize your return on investment.

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The globalization of the contact center industry has changed the way most companies deliver contact center solutions, but with those changes comes a new set of challenges including labor availability and cost, language skills, and geographic diversification. 

With over 1,000 contact center and back-office projects in domestic, nearshore, and offshore geographies, let our industry-leading location advisory experts guide you in the decision-making process. Our global experience covers industries such as telecommunications, financial services, retail, manufacturing, travel, security, healthcare, e-commerce, technology, and business process outsourcing, giving us the insight to create the best strategy to maximize your return on investment.

Our Solutions

Labor
Availability

Competition Saturation Analysis

Operating Cost
Analysis

Employer
Interviews

Geopolitical Risk Assessment

Business Continuity Evaluation

Tax & Business
Climate Evaluation

Economic Incentive Negotiations

Economic Incentive Compliance

Real Estate
Negotiations

Construction & Move Management

Work-From-Home Analytics

Ready to See Results?

Our Site Selection Group Experts are ready to help you raise the bar for your business.
Get connected to a representative today to get started.