The globalization of the contact center industry has changed the way most companies deliver contact center solutions, but with those changes comes a new set of challenges including labor availability and cost, language skills, and geographic diversification.
With over 1,000 contact center and back-office projects in domestic, nearshore, and offshore geographies, let our industry-leading location advisory experts guide you in the decision-making process. Our global experience covers industries such as telecommunications, financial services, retail, manufacturing, travel, security, healthcare, e-commerce, technology, and business process outsourcing, giving us the insight to create the best strategy to maximize your return on investment.