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Call Centers

The globalization of the contact center industry has changed the way most companies deliver contact center solutions, but with those changes comes a new set of challenges including labor availability and cost, language skills, and geographic diversification. 

With over 1,000 contact center and back office projects in domestic, nearshore and offshore geographies, let our industry-leading location advisory experts guide you in the decision-making process. Our global experience covers industries such as telecommunications, financial services, retail, manufacturing, travel, security, healthcare, e-commerce, technology and business process outsourcing, giving us the insight to create the best strategy to maximize your return on investment. 

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Our Solutions

Labor
Availability

Competition Saturation Analysis

Operating Cost
Analysis

Employer
Interviews

Geopolitical Risk Assessment

Business Continuity Evaluation

Tax & Business
Climate Evaluation

Economic Incentive Negotiations

Economic Incentive Compliance

Real Estate
Negotiations

Construction & Move Management

Work-From-Home Analytics

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Site Selection Expert Today

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