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2021 Call Center Location Trends Report 

As companies seek to find the optimal location for their call center operations, understanding historic growth trends can help develop onshore and offshore location strategies. As a result, Site Selection Group identified the following location trends:

  • Global call center industry growth across all regions;
  • Onshore call center location growth;
  • Closures and downsizing of call centers;
  • Call center industry activity trends

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