Whitepaper

Whitepaper: Call Center Location Trends Report 2019

As companies seek to find the optimal location for their call center operations, understanding historic growth trends can help develop onshore and offshore location strategies. As a result, Site Selection Group identified the following location trends:

  • Global call center industry growth across all regions;
  • Onshore call center location growth;
  • Closures and downsizing of call centers;
  • Call center industry activity trends

Download the Whitepaper

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Site Selection Group has been instrumental in helping Mood Media and two other companies I have been the CEO of, strategically manage the firm’s global real estate portfolio and create solutions for enhanced effectiveness and efficiencies. Their clear focus on our business objectives has made them an invaluable Partner, and one we clearly count on and trust to help best direct our assets and resources.

Steve Richards, CEO & President / Mood Media