Call Center Location Trends Report

As companies seek to find the optimal location for their call center operations, understanding historic growth trends can help develop onshore and offshore location strategies. As a result, Site Selection Group identified the following location trends:

  • Global call center industry growth across all regions;
  • Onshore call center location growth;
  • Closures and downsizing of call centers;
  • Call center industry activity trends

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As one of the largest global business process outsourcing companies, it is critical to operate in strategic locations to successfully manage the needs of our customers. Site Selection Group has enabled us to find these locations through their integrated platform of labor analytic, economic incentive and real estate services. They have become a true partner and consistently exceed our expectations on every project.

Miranda Collard, President - Enterprise Delivery / Teleperformance