Free Whitepaper

2026 Global Contact Center Location & Outsourcing Trends

Site Selection Group’s newest report reflects a fundamental shift in global delivery strategy. Rather than focusing solely on labor cost arbitrage, enterprises are increasingly adopting portfolio-based location models that balance workforce availability, attrition risk, regulatory considerations, customer experience expectations, and long-term operational resilience. This whitepaper provides a comprehensive analysis of how organizations are rethinking contact center site selection across onshore, nearshore, and offshore markets.