One of the largest global business process outsourcing firms was pursuing the business of a Fortune 500 company for three new 500 employee call centers.
Needed to identify the top 10 labor markets in the United States for the new contact centers to submit in their proposal.
Needed a partner to secure the real estate and economic incentives at the selected sites once the contract was awarded.
The Solution
Developed employee profiles for targeted employee types specific to the customer.
Filtered 930 communities based on a complex process to identify the top 10 metro areas meeting the criteria for the project.
Conducted comprehensive labor analytics, real estate research and economic incentive research to identify the three finalist metro areas for negotiations.
The Result
Identified finalist locations in Kentucky, Virginia and Utah.
Conducted on-site due diligence in each market to validate the capital investment and operating cost to set up each facility.
Secured a 50,000 square foot facility in each of the three markets that allowed for occupancy within less than 90 days.
Managed the build-out of each site including design, tenant improvements and furniture installation.
Negotiated and secured economic incentives in excess of $4 million which included cash grants, training reimbursement and refundable tax credits.
