Regional Operations Center & Economic Incentives Success

The Challenge

  • Leading medical device manufacturer was seeking to relocate one of their largest business units into a lower-cost location to support their exponential growth.
  • Needed to develop a business plan to support their envisioned regional operations center for over 1,400 employees.
  • Targeted business units included management, patient care, customer service, collections, and medical claims processing.


The Solution

  • Established employee profiles for each business unit based on skill sets, educational attainment, industry experience and applicant sources. 
  • Over 930 metro areas were filtered based on a complex process to identify 18 metro areas for in-depth evaluation.
  • Developed a cost-per-employee metric used to calculate savings estimations. 
  • Identified 5 finalist metro areas that proceeded to further due-diligence and negotiations.

The Result

  • Negotiated a lease for 150,000 square feet with concessions of $4.5 million.
  • Negotiated an economic incentive package in excess of $14.0 million inclusive of cash grants, tax abatements, training grants and permitting fee waivers.
  • Achieved an estimated $7.4 million in annual operating cost savings over existing operations.

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