Michael Replogle

Michael Replogle is the Senior Vice President at Site Selection Group, where he provides outsourcing consulting advisory services designed to enhance contact center performance, improve profitability, and drive shareholder value. He also recommends AI solutions and cutting-edge technologies to help clients streamline operations and achieve their strategic goals.

With 38 years of experience in the contact center industry spanning operations, sales, and consulting, Michael has held executive roles and delivered high-stakes initiatives for major organizations including JP Morgan Chase, USAA, Regus, Direct Energy, Baylor Scott & White Health Plan, and 1800Flowers.com. His expertise in financial services, healthcare, energy, BPO, collections, and retail has been instrumental in shaping his reputation as a seasoned leader. As a consultant, he has partnered with clients such as Baylor SWHP, Google Fiber, Weight Watchers, The Home Depot, Sunnova Energy, and Intermedia.

A graduate of Northeastern State University with a major in Business Administration (specializing in management), Michael has also pursued numerous Leadership, Technology, and Contact Center certifications throughout his career. He is well-versed in a variety of technology solutions, including leading contact center SaaS, CCaaS, and workforce management systems.

Outside of work, Michael enjoys spending time with his children and grandchildren, hunting, traveling, and engaging in outdoor activities. He is a dedicated family man with five children, one stepdaughter, two daughters-in-law, and three granddaughters and three grandsons.