Call Center Location
Intelligence Report
Site Selection Group researches call center and back office employment trends across the world. Our research evaluates labor market fluctuations by region, community size and industry type. During October 2017, global call center job creation created an estimated 27,813 jobs at 41 facilities by companies such as Wlls Fargo, Teleperformance, Conduent, Consumer Cellular and PwC. There were several closures and downsizings last month that resulted in the layoff of 542 jobs at 3 facilities by companies such as Wells Fargo, BB&T and Telecheck. For additional information about our absorption reports or call center location intelligence, please contact King White at kwhite@siteselectiongroup.com or (214) 271-0582.
| Company | # of Jobs | Location | Type |
|---|---|---|---|
| Wells Fargo | 7,000 | Philippines | Expansion |
| STPI | 9,000 | India | New Site |
| Teleperformance | 6,500 | Philippines | Expansion |
| Conduent | 5,000 | Vizag, India | New Site |
| Consumer Cellular | 850 | Phoenix, AZ | New Site |
| PwC | 800 | Katowice, Poland | Expansion |
| Black Turtle Services | 600 | McAllen, TX | Expansion |
| Alorica | 400 | Joplin, MO | Expansion |
| Thomas Cardella | 350 | Las Cruces, NM | New Site |
| Hinduja Global Solutions | 300 | Kingston, Jamaica | Expansion |
| Caepeo Estate Planning | 300 | Newport, UK | New Site |
| Netsuite | 250 | Dubai, UAE | New Site |
| Omaha Steaks | 250 | Bellevue, NE | New Site |
| Select Comfort Plus | 230 | Elmwood, LA | New Site |
| Startek | 200 | Grand Junction, CO | Expansion |
| iPacesetters | 200 | Joplin, MO | New Site |
| iPacesetters | 200 | Lincoln, NE | New Site |
| Call 4 Health | 200 | Spring Hill, TN | New Site |
| Jewelry Television | 200 | Knoxville, TN | Expansion |
| Firstsource | 200 | Derby, UK | Expansion |
| American Advisor Group | 175 | Austin, TX | New Site |
| Bell Canada | 150 | Fredericton, NB | New Site |
| Qualfon | 150 | Cebu, Philippines | Expansion |
| CareSource | 150 | Indianapolis, OH | New Site |
| Thomas Cardella | 150 | El Paso, TX | New Site |
| SaviLinx | 115 | Brunswick, ME | Expansion |
| ADEC Innovation | 100 | Samoa | New Site |
| AES | 100 | Sofia, Bulgaria | New Site |
| Tui | 100 | Swansea, UK | Expansion |
| Aegis Insurance | 100 | Stoke-on-Trent, UK | Expansion |
| New Avon | 85 | Cincinnati, OH | Expansion |
| Convergys | 80 | Watertown, NY | Expansion |
| Charter Communications | 80 | Fon du Lac, WI | Expansion |
| New American Funding | 75 | Phoenix, AZ | New Site |
| Thomas Cardella | 75 | Keokuk, IA | Expansion |
| Charter Communications | 50 | Appleton, WI | Expansion |
| Macy's | 48 | Phoenix, AZ | Expansion |
| Fujitsu | N/A | Cebu, Philippines | New Site |
| Five Star Call Centers | N/A | Wichita, KS | Expansion |
| Call Experts | N/A | Charleston, SC | Expansion |
| Allied Universal | N/A | Richardson, TX | New Site |
