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Business Process Outsourcing Advisory Solutions

 

We provide unbiased global market intelligence to identify and contract with the most qualified business process outsourcing service providers in the optimal onshore, nearshore, and offshore geographies.

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Our Services

Location Advisory

Our location advisory experts allow you to develop and implement a global location strategy aligned to your workforce needs.

  • Labor Availability
  • Labor Cost
  • Saturation Analysis
  • Wage Surveys
  • Business Climate
  • Geo-Political Risks
  • Employer Interviews
  • GIS Mapping

Vendor Negotiations

Our experts identify, evaluate, and negotiate with qualified BPO providers to ensure long-term success.

  • Vendor Identification
  • Request for Information
  • Vendor Comparison
  • Request for Proposals
  • Site Visits
  • Financial Analysis
  • Establish KPIs
  • Service Level Agreements

Performance Monitoring

Our account managers monitor vendor performance and restructure contracts to address your changing needs.

  • Quarterly Reviews
  • KPI Adherence
  • Vendor Audits
  • Billing Review
  • Contract Restructuring
  • Contract Renewals

1,000+

Call Center Projects

200+

BPO Vendors

71

Countries

Latest BPO Blogs

Outsourcing Advisory Leadership
King White

King White

Chief Operating Officer

King White

Chief Operating Officer

King White

Chief Operating Officer

King White

Chief Operating Officer

Ready to See Results?

Our Site Selection Group Experts are ready to help you raise the bar for your business. Get connected to a representative today to get started.

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