The recently announced merger of wireless telecom behemoths AT&T and T-Mobile will likely have long term impact on the outsourcing industry and economic development agencies. Just as with any merger, there will be consolidation of their captive call center operations and outsourced vendor locations.
This will result in site closures around the country that will impact economic development agencies ability to maintain jobs in their communities. Here is a summary of which major outsourcing vendors are at risk due to the amount of business they have with AT&T and T-Mobile:
- Startek has over 80% ($225 million) of their revenue sourced from AT&T and T-Mobile
- Sykes has 12% ($150 million) of their revenue sourced from AT&T
- Convergys has 21% ($450 million) of their revenue sourced from AT&T
- APAC has less than 5% of their revenue sourced from AT&T or T-Mobile