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Call Centers and Back Office Operations
Site Selection Group understands your needs when it comes to call center and back office locations. You need solutions that address critical location factors, such as labor availability and cost, employee attrition, competition, economic incentives and real estate. Our industry leading site selection experts have completed more than 500 call center and back office projects for a diverse clientele. Client industries include telecommunications, financial services, retail, manufacturing, travel, security, healthcare, e-commerce, technology and outsourcing.
We can help you identify optimal locations around the world that provide the following benefits:
- Improve Employee Quality
- Reduce Labor Costs
- Decrease Employee Attrition
- Maximize Economic Incentives
- Minimize Real Estate Costs
- Increase Speed-to-market
Our services can help evaluate the long-term viability of your existing location and find new locations for your operations.
Site Selection
- Employee Segmentation
- Community Benchmark Analysis
- Demographic and Labor Analysis
- Saturation Analysis
- Workforce Supply and Demand Forecasting
- Labor Rate Analysis
- Wage Surveys
- Employer Interviews
- Operating Cost Comparison
Economic Incentives
- Tax Abatements and Credits
- Tax Increment Financing
- Cash Grants
- Real Estate Grants
- Competition Restrictions
- Site Development Assistance
- Infrastructure Improvements
- Utility Rate Concessions
- Temporary Building Space
- Recruiting, Screening and Training Aid
- Fast Track Permitting
- Employee Relocation Assistance
Real Estate
- Tenant Representation
- Acquisitions/ Dispositions
- Bidding of Developers
- Subleasing
- Sale-Leasebacks
- Project Financing
- Construction Management
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