Once again, the challenges facing the call center industry in India make the cover of major newspapers.
India has to improve their education system if the country will successfully compete for call center and knowledge-based processing business in the future. With applicant-to-hire ratios of 3 out of 100 for quality English speaking call center representatives and employee attrition rates over 50% per year, it impossible for the labor supply to keep up with demand which has forced most of the India-based outsourcers to expand into other global geographies such as the Philippines, Latin America and, even the United States of America.
US-based outsourcers don’t even mention the word “India” when exploring offshore markets for expansion. With the current education system not generating college graduates with the same level of skills as other advanced countries, corporations are going to have to fill the void through intense training programs in India if they want to have accent neutral English-speaking employees.
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